Frequently Asked Questions
Find answers to common questions about our products and services
Shipping
Delivery and tracking info
Orders
Order management help
Returns
Return policy details
Payment
Payment methods and security
Account
Account and profile settings
General
Other common questions
Order processing takes 2-3 business days after payment confirmation. After processing is complete and the order is dispatched to the carrier, it may take roughly 3-7 business days for the order to be delivered at your doorstep.
Shipping options available at our store include standard shipping, expedited shipping (where possible) You can see the shipping options available for your location at the checkout.
Once your order ships, you'll receive a tracking number via email. Use it on our courier's website to monitor your delivery.
Free shipping is offered on orders above a certain threshold. Check our current promotions for the latest offer.
If your order hasn't arrived within the estimated timeframe, please contact us with your order number, and we'll investigate promptly.
Orders can be modified within 12 hours of placement. Contact us immediately via email or WhatsApp to request changes.
Cancellations are accepted within 12 hours of ordering, provided the item hasn't been dispatched. Reach out to us via email right away.
We sincerely apologize. Please email us a photo of the item received within 48 hours and we'll arrange a replacement or refund.
Yes, we accommodate bulk orders for corporate gifting and wholesale. Contact us directly for pricing and lead times.
We accept credit/debit cards, bank transfers, and cash on delivery (COD) for eligible locations.
We accept returns within 30 days of delivery, provided the item is unworn, unwashed, and in its original packaging with tags intact.
Return shipping costs are borne by the customer unless the item is defective or incorrect.
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Yes, size exchanges are available, subject to stock. Please initiate an exchange request within 60 days of delivery.
Sale items, gift cards, and items marked as final sale are not eligible for return or exchange.
Absolutely. All transactions are encrypted using SSL technology and we never store your card details on our servers.
Yes, COD is available for your orders. A small handling fee may apply.
Payments can be declined due to incorrect card details, insufficient funds, or bank restrictions. Try a different card or contact your bank.
Yes, for corporate orders, we can arrange invoice-based payment. Contact us to set this up.
Installment options may be available through select payment partners at checkout. Availability depends on your bank or payment provider.
No, you can check out as a guest. However, creating an account lets you track orders and save your preferences.
Log into your account, go to Address Book, and update or add a new address before placing your next order.
Yes, we handle your data in accordance with our Privacy Policy and never share it with third parties without your consent.
Log in to your account, go to Address Book, and update or add a new address before placing your next order.
Click "Forgot Password" on the login page and follow the instructions sent to your registered email.
Our shirts are crafted with premium fabrics and precision tailoring, designed for the modern man who values fit, quality, and understated elegance.
Refer to our Size Guide on each product page. If you're between sizes, we recommend sizing up for a more relaxed fit.
Yes, gift wrapping is available upon request. Add a note at checkout or contact us to arrange it.
Currently we operate exclusively online. This allows us to offer better pricing and a curated selection directly to you.
You can reach us via email or the contact form on our website. We typically respond within 24 business hours.